Frequently Asked Questions

Everything you need to know about your AURA shopping experience.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. Because AURA offers both tailored and oversized fits, we recommend checking the 'Model Stats' section to see how the garment drapes on a similar frame.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small shipping and handling fee.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How should I care for my AURA garments?

To maintain the longevity of our premium fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of every piece.

Are your materials sustainably sourced?

AURA is committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with ethically certified manufacturing partners.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.